Scroll down for our latest updates on the pool project and a contact form for any comments questions or concerns.
We are excited to announce that the aquatic center will open on Monday, October 21!
We want to thank you for your patience with our pool issues. We know this has impacted many of you in a negative way and for that we are deeply sorry. We are committed to being transparent with you with our process and have been working diligently to get this matter resolved. A lot has happened this week. Yes, we are going to be up and running, but we are still unhappy with the product and we want to let you know what our plan is moving forward.
As you know we have been waiting on our contractor to fulfill their responsibilities both with respect with the functionality and the aesthetics of our pools. Besides our member experience, our next biggest concern with the pool is a rising water table level. As of today the pool is not water tight. It is supposed to rain considerably the rest of the week and without water in the pool the pressure from the rising water table puts us in danger of our pools imploding. The contractor is not able to fulfill our requirements in a timely fashion, so we have been given the green light to have our team do what is necessary to make the liner watertight. That work has begun! We will start filling pools on Saturday to have them ready for you on Monday – hopefully up to temperature!
Once we have refilled the pools, we cannot drain them again until the water table goes down. That means that we will have to live with the pools as is until next spring. The contractor has agreed to come out at that time to do the repairs.
We want to be clear that this product is not up to our standards. There are significant aesthetic flaws. But due the pressure of the water table and the impact on the members, we need to get the pool functioning. We will readdress the aesthetics next spring when we hope to have the pools redone.
It is not lost on us that the pools will be reopened on the day that we are raising money for the cancer care center. Our PINK day is a day that historically has brought us all together. It is a day that we are reminded that every moment matters and that we get out of life what we put into it. On your first day back in the water fitness classes, please wear pink or grab a pink bracelet so we can donate $5 on your behalf to the Skagit Valley Hospital Cancer Foundation and make a difference in the lives of those who are in need of our support.
Thank you for being a member and being willing to hang in there with us. We can’t tell you enough how much we value you during this challenging time. Your loyalty, support, words of encouragement, prayers and thoughts are what has kept us going. You are amazing!
email to members
On September 8, we shut down the aquatic center for a pool renovation project. We hired a professional pool lining company to give our pools a beautiful face lift. The goal was to re-open at the end of September with a quality product.
When we saw the finished product, it was clear that there were significant issues. We weren't thrilled with some of the finishing details. We discovered the issues to be more than cosmetic when we began circulating the water in the exercise pool - the water filled underneath the liner because it was improperly installed. As a result, we only had one functioning pool. We opened the lap pool for few days so that as many people could get their workouts in as possible while we communicated with the contractor to remedy the issues.
As of this morning, October 3, they have agreed to return tomorrow, October 4, to remedy the situation.
Tonight we will be draining all of the pools in preparation for their return. It is necessary to drain both the lap pool and the exercise pool. If we were to only drain the exercise pool, the water pressure from the lap pool would destroy the barrier between the two pools. We will be draining the hot tub as well so they can fix the issues there. The steam room and sauna will also be closed for safety reasons.
This means that the aquatic center will be closed until further notice. We are so sorry. We have to get this fixed and get it fixed right. We are sick that it was not done right in the first place, but we are eager to start working toward solution.
The biggest question we get is, "how long will the pools be closed?" Our best guess at this point is that it should be no longer than 3 weeks as that is what they quoted us for the original project. We will keep you updated with any new information we have that will point us closer to a more accurate estimate.
Long term, it is GREAT NEWS that they are working with us to fix the damage that was done. However, in the short term, we are heavy hearted, knowing that this impacts your routine. Our mission is to provide an environment that removes barriers and allows you to keep your bodies moving and strong! To that end, we have provided some resources below that will help keep you moving during this time.
Thank you so much for your support and positivity. Our members are incredible and we know that you share in the vision of the final product. A gym like Riverside Health Club is so much more than a place to use equipment. This is a second home, a community, and for many of you, a family. You have no idea how much your kindness and patience in this process means to us.
Email to members, 10/8/2019
As you know, we drained the pools last week Thursday, October 3, in preparation for the return of the sub-contractor for Renosys Pool Systems. The sub-contractor arrived on Friday morning and left again Saturday night. While they addressed some of the most obvious issues that caused the water to get under the pool liner, they did not address many of the other issues that we had reported.
We had a meeting scheduled with the VP of Renosys and the project manager for Tuesday, October 8 to discuss the extent of our concerns. Up until this point, we have not had the sense that our concerns were being represented, if voiced at all, at the upper levels of this company. For that reason, my business partner, Denise, flew out to Indianapolis to be physically present at that meeting. I believe we finally have their attention and have been able to demonstrate and record the extent of our concerns.
Renosys is making arrangements to have the sub-contractor come back one more time in keeping with their contractual agreement. They have promised to have a supervisor also come to monitor the work. If the work is not done in a satisfactory manner, they will send a different sub-contractor. For now, we can tell you that the aquatic center will be closed this week and possibly next week. We will let you know as soon as we have more information regarding the timeline.
We are so encouraged by your faith in us. We will continue to do whatever it takes to give you the end product you deserve. As always, thank you for your patience and thank you for being a member with us.
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