How to get started with the new app?

Click the link in your email from Riverside Coach to register your account for Riverside Coach. If you did not receive an invitation email, please email [email protected] or speak to reception staff. To get a new invitation email, we will need your full name and preferred email address.

Once registered, the invitation will prompt you to download Riverside Coach. After you get signed in with the login information created in the registration process, you will see the main dashboard. This page is indicated by the Rocket Ship icon in the bottom left-hand corner. From there, you can see the current Group Fitness and Water Fitness schedule and book into classes.

Where can I access my member barcode?

Your digital member barcode is located on the top left-hand corner of the app from the main dashboard screen. If using an iPhone, you can save your barcode to your phone’s digital wallet to access the barcode outside of the app.

Where can I access my Riverside Rewards points?

To access your points, you will need to register for Riverside Rewards through Perkville. To do so, navigate to the “Gift” icon on the bottom right side of the app footer. From here, you will be prompted to either “Join Here” or “Authorize Connection Here”. Click the “Join Here” link to sign up for Perkville. You will need to create a password for this as well. This will be a one-time login. After creating your account, head back into the points page in the app and click “Authorize Connection Here”. It will prompt you to sign in with the login information just created, then click the green “Authorize” button. This will open the app back up, where you can now view the points that you have accumulated as well as new earning opportunities.

What are the ways I can earn points?

Upon signing up for Riverside Rewards, you initially earn 50 points. Each day that you check in to either of our Riverside Health Club locations, you will earn 3 points. Booking into classes from the app earns you an additional 1 point per day. Bigger earning opportunities include referring a friend for a day pass or purchasing the Jump Start Training Package upon signing up. We offer a referral bonus of 350 points for referring a friend who purchases a membership.

Can I access my Riverside account membership information from the app?

From the ellipses tab, in the bottom right corner, all your account information is held under “My Account”. From here, you can find information on your membership agreement, payment history, check-in history, and edit contact information and payment information on file.

Can I message Riverside within the app?

By selecting the red Riverside icon on the right side of the screen above the footer, you will find our in-app messaging. The messaging feed is where you will find club-wide announcements. You can also message us with questions or feedback. Messaging is human-monitored, and you will receive a response from us!